Frequently Asked Questions
Everything you need to know about your HyperX experience.
What is the standard shipping timeframe for my order?
Orders typically process within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
What is your return policy for gaming peripherals?
We offer a 30-day money-back guarantee on all products purchased directly from our store. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Do HyperX products come with a manufacturer warranty?
Yes, most of our products include a limited warranty ranging from 6 months to 2 years. This covers manufacturing defects but does not include damage caused by normal wear and tear or accidental misuse.
Are your headsets compatible with all gaming consoles?
Most HyperX headsets are designed for multi-platform compatibility, including PC, PS5, Xbox Series X|S, and Nintendo Switch. Please check the specific product specifications page to confirm connection types like 3.5mm, USB, or Wireless.
How can I update the firmware on my HyperX device?
You can download the HyperX NGENUITY software from our official website or the Microsoft Store. This software allows you to customize lighting, button assignments, and install the latest firmware updates for your hardware.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.